Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bellanoa.com
Please note that returns will need to be sent to the following address: 
Smidstraat 1, 2222 AS Katwijk, The Netherlands.

If your return is accepted, you will receive detailed instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bellanoa.com 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Australian Consumer Rights

Notwithstanding the above, if the merchandise is being shipped into Australia, you are entitled to return or request a remedy for your order under the Australian Consumer Law if the item is faulty, not as described, or does not perform as expected. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that we are not required to provide a refund or exchange if you simply change your mind.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bellanoa.com

Australian Consumer Law

Nothing in this policy limits your statutory rights under the Australian Consumer Law.

Contact Information

For any questions or concerns, please contact us at:

Bellanoa

Phone: +316 23123935

E-mail: info@bellanoa.com

Business Address: Smidstraat 1, 2222 AS Katwijk, The Netherlands

VAT: NL005213069B91

Chamber of Commerce: 96489243

Our customer service is available Monday through Friday between 9:00 AM and 17:00 PM (AEST). We strive to respond to and resolve any questions or issues within 24 hours on business days.