Privacy policy

Last Updated: 26-02-2025

This Privacy Policy explains how Bellanoa   (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit bellanoa.com, make a purchase, or interact with our services (the “Services”).

We operate this store using Shopify as our e-commerce platform and hosting provider.
 By using our Services, you acknowledge that you have read and understood this Privacy Policy.


1. Data Controller / Business Information

Harders Products, Sole Proprietorship, registered under number 96489243 and trading as Bellanoa, is the business responsible for the collection and use of your personal information under applicable U.S. privacy laws.

Shopify acts as our service provider and data processor.

 

2. Information We Collect

A. Information you provide directly

We collect the following information when you use our Services:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely — we do not store full card numbers)
  • Order details (purchases, returns, support inquiries)

B. Information collected automatically

Through cookies, pixels, and analytics tools, we collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the site
  • Cart activity (items added/removed, abandoned carts)

C. Information from third parties

We may receive limited information from:

  • Payment providers
  • Shopify
  • Advertising and marketing partners (Google Ads, Pinterest, Meta)

We do not buy or sell personal information.

If you are a resident of California or another U.S. state with a privacy law, you may have additional rights under the CCPA/CPRA and other state regulations (see Section 7).


3. How We Use Your Information

We use your information for the following purposes, consistent with U.S. federal and state privacy requirements (including the FTC Act and state consumer privacy laws):

A. To process your orders

  • Create and manage your customer account
  • Process secure payments
  • Fulfil and deliver orders
  • Provide shipping updates and tracking
  • Handle returns, refunds, and exchanges

B. To provide customer support

  • Respond to questions, issues, and complaints
  • Resolve product or delivery problems

C. To improve and personalize our Services

  • Analyse website performance and customer behaviour
  • Improve navigation, product selection, and user experience
  • Display content relevant to you

D. Marketing & advertising (where legally permitted)

  • Send promotional emails or newsletters (with consent where required)
  • Display personalised or general ads on and off our site

You can unsubscribe from marketing at any time using the link in our emails or by contacting us.

We may create customer segments or behavioural profiles based on purchase or browsing history. You may opt out of profiling at support@bellanoa.com.

E. Security & fraud prevention

  • Protect your account
  • Detect, investigate, and prevent fraud
  • Support secure payments

F. Legal compliance

We may use your information to comply with:

  • U.S. tax requirements
  • Accounting obligations
  • Consumer protection and e-commerce regulations
  • Law enforcement requests (where legally required)

4. How We Share Your Information

We only share information when necessary to operate our business:

A. Shopify

Shopify hosts our store, processes payments, and provides analytics, reporting, and fraud detection.

B. Service Providers

We may share personal data with:

Payment processors

Shipping and logistics partners

IT, analytics, and support providers

Email and marketing platforms

All service providers act as “service providers” under U.S. privacy laws and may not use your information for their own purposes.

C. Marketing Partners

We may share hashed or pseudonymized identifiers with advertising partners (Google Ads, Pinterest, Meta) so they can deliver relevant ads.
 Partners process this data under their own privacy policies.

D. Legal Reasons

We may disclose information:

To comply with subpoenas or lawful government requests

To protect our rights, property, or safety

We do not sell personal data.


5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Enable essential site features (checkout, login, preferences)

Measure site usage and performance

Support advertising and retargeting campaign

You can manage your cookie settings through your browser or via the cookie banner when visiting bellanoa.com. 
Disabling cookies may affect functionality.


6. Data Storage & Security

We use reasonable technical and organizational safeguards to protect your personal information.
 However, no method of storage or transmission is completely secure.

Personal data may be stored:

On secure servers in the United States

By Shopify, which may process and store data in the U.S., Canada, or other regions according to their Data Processing Addendum

We retain data only as long as necessary to provide our Services or meet legal requirements.


7. Your Rights Under U.S. Privacy Laws (Including CCPA/CPRA)

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, and others), you may have the right to:

Right to know: Request access to the personal information we collect

Right to delete: Request deletion of your personal information

Right to correct: Fix inaccurate or incomplete data

Right to opt-out: Object to the sale or sharing of personal information or targeted advertising

Right to portability: Request your data in a portable format

Right to limit the use of sensitive information (if applicable)

To exercise your rights, contact us at support@bellanoa.com
We may require identity verification.
You may also designate an authorized agent where allowed by law.


8. Children’s Privacy

Our Services are not intended for children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).
 We do not knowingly collect personal data from children.
 If you believe a child has provided personal information, contact us so we can delete it.


9. Third-Party Links

Our website may link to external websites.
 We are not responsible for their privacy practices or content.
 Please review their policies before sharing information.


10. Changes to This Privacy Policy

We may update this Privacy Policy as needed.
 The “Last Updated” date at the top reflects the latest version.
 Where required, we will notify you of significant changes.


11. Contact

If you have questions or wish to exercise your rights, contact us:

Customer Service Hours: 9:00AM to 5:00PM ET
Email: support@bellanoa.com
Support provided from The Netherlands, with dedicated English-language assistance for U.S. customers.

We aim to respond within 24 hours on business days.